To report a potential bug, you will need to submit a support ticket with our team and:
- Confirm that you have already tried the troubleshooting steps we recommend.
- Describe the issue you are experiencing - if you are seeing any error messages please include a copy or screenshot of these in your message.
- Confirm (a) your device make and model, (b) the OS version currently installed on your device, and (c) the version of TrainWise you are currently using. To see which app version you are using, go to the main app screen and tap the gear icon on the top left.
- Attach a screen recording of the issue taking place (for help with this please find more information here for Apple or here for Android).
To avoid any unnecessary delays, it is important that you read and follow the instructions below before reporting a potential bug. Please note that if you contact our support team without doing so, our agents will instruct you to follow the same steps.